Complaints Contact
Name: Complaints Team
Telephone: 0800 009 6590
Address: 322 High Holborn, London, WC1V 7PB
Email: Complaints@AmplaFinance.com
We always try to give our customers the best possible service, but we recognise that sometimes things don’t turn out quite as expected.
We're committed to resolving complaints and helping make things right for our customers quickly and fairly and we’ll try to resolve your complaint within three working days of receipt.
When this is possible, we’ll send you a summary resolution letter, which will confirm that your complaint has been resolved and you have the right to send your complaint to the Financial Ombudsman Service should you subsequently feel dissatisfied with the outcome.
If we’re unable to resolve your complaint within three working days, it will be investigated by our Complaints Team, who will:
- Send you a written acknowledgement within five working days of receipt
- Try to resolve things as quickly as possible. If this looks like it will take longer than 28 days, will let you know
- Send you a letter to explain in detail our final response.
We recognise that every complaint is different and aim to get to each one resolved as quickly as possible, although regulation allows us 8 weeks in which to do this. However, in the unlikely event we can’t meet this deadline, our Complaints Team will get in touch with you, confirming that you have the right to refer your complaint to the Financial Ombudsman Service.
Financial Ombudsman Service
We always try to sort out problems directly with our customers. But if you feel your concerns have not been dealt with satisfactorily, you have six months from the date of our response letter to send your complaint to the Financial Ombudsman Service. This is a free service.
Their contact details are:
Address: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
Tel: 0800 02304567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk